Shipping and Returns

Shipping 

  • Click & Collect in store
  • Free next day delivery where possible within 5km of South Melbourne 

  • Free shipping over $99 or $9.99 flat rate Australia wide 
Most orders will be shipped next day via Australia Post eParcel (excluding weekends & public holidays) 
Tracking details are provided & you'll be notified when order is fulfilled. 
Please note Australia Post delivery times are longer than usual due to current pandemic.  
If premises is unattended a ticket will be left in letterbox to collect from your local postal outlet listed on the ticket which is held for 30 days, after that it will be returned back to us.  

Returns 

Exchanges are available within 7 days of purchase if item is still in original condition with original packaging & receipt of purchase from our store. 
If exchange isn't an option a credit note will be issued to be used within 3 months of return. All products are checked thoroughly prior to entering our store. 
We don't offer returns on baby items such as dummies / pacifiers, BIBS, Hevea, All4Ella, Snuggle Hunny, Teethers, Rattles etc.... for health & safety reasons or sale / discontinued items.
Please don't return any goods back to the manufacturer of the item. 
If you are dissatisfied with any of our products or service please contact us and we will happily discuss with you. 
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